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How does the order process work?
Once you have submitted your payment details we’ll review your order. We usually do that within an hour or two (during office hours).
If we need anything else we will contact you. If for whatever reason we are unable to help we will refund your payment immediately.
Once the order has been approved we’ll send you an email to confirm your site has joined our order queue.
If you’ve ordered our express service you’ll receive the initial draft within 3 working days, if not it will be 5-10 working days. (A working day does not include weekends or bank holidays).
Once ready we’ll send the initial draft over for you to view on a demo link.
You can request as many minor design and content changes as you like, we’ll make any changes you request within 1-2 working days.
Once you’re happy with the design we will provide you with admin access so you can upload your product listings.
Once that’s complete we’ll get the site live on your domain.
If you’re also ordering our Google optimisation service we’ll arrange that for you at this point too.
WHAT ARE CATALOGUE AND NON-CATALOGUE PAGES?
The following count as catalogue pages.Individual product listing pagesCategory or search pages that display product listingsThe “My Account” page
Any other page (e.g. Home, About Us, Contact Us etc) we would have to manually create, so would count as a non-shop page.
Non-shop pages can include product listing feeds, so we can display product listings on your home page if you’d like us to.
What functionality is included?
Your website will be built on WordPress using the WooCommerce plugin, so will come jam-packed with features. This includes (but not limited to) the following:Add unlimited product listingsProduct variables – Size, colour etcSeparate listings into categories and sub categories.Search and filter functionalityBespoke design, we won’t flog you a template!Fully responsive and mobile friendlyA content management system (CMS) where you can edit your contentA blog with unlimited postsContact forms and Google mapsImage galleries and slideshowsEmbed video and musicSocial media integrationVisitor tracking via Google Analytics
Additional functionality can be added, there are tens of thousands of plugins available on WordPress.
Just contact us if you need something specific and we’ll let you know if there’s an additional fee.
WHAT LEVEL OF HOSTING, MAINTENANCE AND SUPPORT DO I NEED?
Here’s a bit more info about what’s included in each package:
HOSTING & BASIC SUPPORT – £5PM
Choose this package if you are looking to keep costs to a minimum.Domain registration*Email hosting**UK based cloud website hostingSSL99.9% uptimeFree daily backupsUnlimited bandwidthBasic email support
Our basic support covers the following:Fixing errorsGiving advice and answering questionsProviding editing instructions
HOSTING & WORDPRESS MAINTENANCE – £15PM
This is our most popular package.Everything from above, plus:Keeping the WordPress core, theme and plugins up to date to reduce the risk of your website being hacked
HOSTING, MAINTENANCE & 1HR SUPPORT – £25PMEverything from above, plus:1 hour of design / content changes per month
HOSTING, MAINTENANCE & 2HR SUPPORT – £45PMEverything from above, plus:2 hours of design / content changes per month
HOSTING, MAINTENANCE & 5HR SUPPORT – £85PMEverything from above, plus:5 hours of design / content changes per month
HOSTING, MAINTENANCE & 10HR SUPPORT – £150PMEverything from above, plus:10 hours of design / content changes per month
*A small number of domain extensions come with an additional fee. Please check with us first if you want something that isn’t a .co.uk or .com extension.
**Email hosting can only be provided if we host the domain. We include 5 email accounts sharing 1GB of storage. Additional accounts and storage can be added for an additional fee.